Internal Sales Advisor (Sittingbourne)

JOB INFORMATION

Job Title:

Internal Sales Advisor

Department:

Heras Mobile Fencing & Security

Location:

Sittingbourne

Working Hours:

40 hours per week

REPORTING STRUCTURE

Reports to:

UK Divisional Manager

Responsible for:

N/A

OVERALL PURPOSE OF ROLE

To complete operational day-to-day tasks in the material supply Internal Sales department, and increase turnover and maximise profit. The role also includes meeting several KPI’s including but not exclusive to – improving personal conversion rate, helping the team hit revenue and gross margin targets, and customer service goals. The team is also responsible for lead generation and supporting the business achieve strategic goals with work including project databases, finding project leads and distributing them into the business.

WORK ENVIRONMENT & REQUIREMENTS

This role is mainly office based but may require occasional travel to visit customers or to other Heras sites. The office environment is a large open plan space and as such you and the team will be expected to work alongside other departments and to maintain an acceptable professional level of behaviour.

GENERAL DESCRIPTION – TASK RELATED

• Producing quotations in line with customer requirements
• Arranging quote follow-ups and other proactive tasks
• Accurately processing orders
• Raising invoices
• General account management
• Office administration duties
• Receiving inbound and making outbound calls
• Receiving complaints and processing them through the internal system
• Lead generation
• Undertake any other reasonable duties as required in which you adequately trained to carry out

SKILLS, QUALIFICATIONS & TRAINING:

Essential:

• GCSE’s qualifications in Maths and English
• Good working level of ICT skills on applications such as Excel, Word and Outlook 

Desirable:

• Degree or
• Business qualification

PERSONAL SKILLS:

Essential:

• High level of attention to detail
• Effective communication skills
• Good organisation skills with the ability to prioritise workloads
• Influential skills
• Good interpersonal skills with the ability to build effective relationships
• Positive work ethic
• Committed to delivering the utmost service/support to the business and our customers
• Reliable team player 

EXPERIENCE:

Essential:

• Experience of working within a similar role
• Experience in achieving targets
• Wealth of experience using ERP systems
• Customer service experience 

Desirable:

• Experience within the construction or engineering industry
• Experience in using Navision